Return & Exchange Policy

We want you to be happy with every purchase. This policy explains when and how you can return products bought from the Taswq retail storefront, and how your money comes back to you.

1. Return window

You may request a return for any product within 14 days of receiving the shipment, provided the product is in its original condition with all accessories and packaging, and has not been used beyond inspection.

2. How to request a return

• Go to My account → My orders, open the order and choose "Request return".
• Select the items, quantities and reason, and add any notes that help the store review the request.
• You will be updated at every step: store decision, receipt of the product, inspection, then refund execution.

3. How a return flows

Because one order may include several stores, each return is handled with the selling store itself: the store reviews and decides, then receives and inspects the product; after inspection is approved, the platform's finance team executes the refund — keeping execution neutral.

4. Refund amounts

• The price of returned items is refunded together with their share of VAT.
• Original shipping fees are not refunded unless the return is due to the store's error (wrong or damaged-on-arrival product).
• Electronic payments are refunded to the same payment method within 5–14 business days depending on the issuing bank.
• For cash-on-delivery orders the amount is recorded as a cash due and paid out per the announced settlement mechanism.

5. Non-returnable products

• Perishable products (fresh and chilled food).
• Personal care items and underwear once the hygienic seal is opened.
• Customized or made-to-order products.
• Top-up cards and digital codes once revealed.

6. Damaged or not-as-described products

If a product arrives damaged or different from its description, submit the return within 48 hours of receipt with photos showing the condition; return shipping is waived and the full amount, including shipping, is refunded.

7. Exchanges

Direct exchange is not available yet — return the product for a refund and place a new order for the size or color you want.

For any case not covered here, contact us via the Support Center quoting your order or return number.